Caregiver Scheduling & Support Coordinator

Location:  2330 44^th Street, SE, Grand Rapids, MI 49508

Job Type:  Full Time

About Us:

Home Instead is a leading non-medical home care provider dedicated to enhancing the quality of life for our clients through compassionate, reliable care. We believe exceptional client care begins with supporting our caregivers (Care Pros), treating them with respect, fairness, and professionalism. We are seeking an organized, compassionate professional who enjoys building strong team relationships and ensuring every client receives outstanding service.

Key Responsibilities:

Scheduling

• Coordinate Care Pro schedules based on client needs, caregiver availability, and continuity of care.
• Build and maintain strong relationships with clients and Care Pros through clear, timely communication.
• Respond quickly to schedule changes while ensuring consistent, high-quality client care.
• Maintain accurate scheduling records and documentation.
• Identify opportunities to improve scheduling efficiency and overall service delivery.

Care Pro Support

• Conduct regular performance, coaching, and accountability conversations with Care Pros.
• Support Care Pros by ensuring they understand and effectively use Home Instead systems and processes.
• Maintain accurate Care Pros availability, qualifications, and personnel records.
• Recognize and celebrate birthdays, employment anniversaries, and exceptional performance.
• Assist with recruiting by responding to employment inquiries.

Qualifications:

• Previous scheduling experience is preferred but not required.
• Previous caregiving, home care, or customer service experience is highly preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Comfortable learning and using scheduling software and other technology.
• Ability to prioritize competing demands and adapt to changing schedules in a fast-paced environment.
• Ability to work independently while contributing as part of a collaborative team.

What We Offer:

• Competitive salary.
• Additional compensation for scheduled on-call weekend responsibilities, typically once a month, with opportunities for additional weekends if desired.
• A supportive, collaborative, and friendly work environment.
• Opportunities for professional growth and development within a strong company culture.
• A stable, full-time position where your work makes a meaningful difference.

How to Apply:

Join a team that values its Care Pros, supports one another, and is committed to delivering exceptional care every day.  Please complete the application and provide a cover letter and resume.  We look forward to hearing from you!